How can we help?

FAQ

Website 

What payment methods do you accept?

We accept major payment methods shown at checkout. If a payment fails, try a different card or browser and contact us if needed.

What are your shipping rates?

Orders $99+ (USD) ship free. Orders below $99 have a $10 shipping fee.

How long does processing and delivery take?

Orders are typically processed within 1–2 business days. Delivery time depends on your destination and the shipping method selected at checkout.

Do you ship internationally? Will I pay duties or taxes?

Yes, we ship to many countries. Import duties/VAT (if applicable) are paid by the recipient per local regulations.

How do I track my order?

Once shipped, you’ll receive a confirmation email with a tracking link. You can also check order status in your account.

Product

How do I choose the right size?

Measure bust/underbust (for bras), waist, and hips, then compare with the size chart on each product page. If between sizes, consider sizing up for cup styles or choose based on desired compression for shapewear/corsets.

Can I exchange sizes if it doesn’t fit?

Unopened items in original condition may be eligible for a size exchange within 14 days. Opened/used intimate or adult items aren’t eligible (except for quality issues).

What materials do you use?

Common materials include nylon, spandex, lace, PU/real leather, silicone, etc. If you have sensitivities (e.g., latex/metal/dyes), review the product details or test a small skin area first.

How should I wash and care for lingerie?

Hand-wash in cold water with mild detergent; lay flat or hang to dry. For delicate lace/sheer pieces, avoid tumble drying and keep away from Velcro or rough items.

How do I clean and store adult toys?

Wash before and after use with warm water and mild soap or a toy cleaner. Dry completely and store in a cool, dry place. Avoid silicone-based lube on silicone toys. Keep different materials stored separately.

Get in touch

Have questions about your order, or a general enquiry?